Refund policy
Unconditional 100% Guarantee
Dynamic Promotions, Inc. is the manufacturer and distributor of the OnixGRIP line of products. We are committed to providing outstanding and innovative cell phone accessories at a great value and we stand behind every purchase with our UNCONDITIONAL 100% GUARANTEE.
DO NOT RETURN YOUR OnixGRIP TO THE STORE! Instead, should your product ever become damaged or defective in any way, follow the instructions below.
If Purchased Less Than 30 days ago!
If a product is defective and breaks within 30 days of purchase, we will waive the shipping and handling fee. You will need to send an email to support@onixgrip.com, upload a photo or video of the broken item, and explain what happened to the product. Proof of purchase will be required.
If Purchased More Than 30 days ago!
If the purchase was more than 30 days ago, you will need to send an email to support@onixgrip.com, upload a photo or video of the broken item, and explain what happened to the product.
For products purchased more than 30 days ago a $12.99 shipping and handling fee is required for SOLO Ring Replacements and there is a $14.99 shipping & handling fee for TRIO & MAX Replacements.
Please note- Shipping & Handling will increase for international shipments.
Returns
Our refund policy is 15 days. Unfortunately, we can't offer you a refund after this period.
However, if you purchased a defective item or if something happens to it within this time, you may qualify for a replacement, exchange, or store credit. For a standard exchange or store credit, the item must be unused, in its original packaging, and in the same condition you received it.
To return your product, you should mail it to:
Dynamic Promotions, Inc. c/o OnixGRIP
245 Stansel Rd
Cleveland, GA 30528
PLEASE NOTE*: When you are returning an item, please send your: Full Name, Complete Address, Phone Number and Email Address. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a tracking shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase. A credit card statement will also suffice. Please do not send your purchase back to the retailer.
Refunds (if applicable)
We stand behind the quality of our products. If your item becomes defective within 15 days of receipt, please notify us immediately. Upon return and inspection of the defective item, we will, at our discretion, either repair the product, send a replacement, or issue a full refund. Please ensure the product is returned in its original packaging along with all accessories and proof of purchase.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.