OnixDUO Product Replacement



Tax included. Shipping calculated at checkout.

Please Note: If you do not see the color listed that you are looking for, it means it is currently unavailable. Please make another selection from the available choices.


Dynamic Promotions, Inc. is the manufacturer and distributor of the OnixGRIP line of products. We are committed to providing outstanding and innovative cell phone accessories at a great value and we stand behind every purchase with our UNCONDITIONAL 100% GUARANTEE.

Should your original product purchase ever become damaged or defective in any way, we will gladly replace your product.  You must be ready to provide a photo or short video of the damaged product to back up your broken claim.  To begin the process please follow these steps:

Step 1: Click here to Register for your Guarantee

Step 2: Upon completion of your registration, you will receive a confirmation email with additional directions. 

Step 3: Submit an email to support@onixgrip.com and attach a photo/video for proof of the broken item to request a replacement. Please include your full name and shipping address.

Your image or video will be reviewed by our support team in the order it was received. Upon approval you will receive an email with instruction on how to replace your item (which will include a grand total of $9.99 shipping and handling for SOLO Ring & EDGE Replacements and $12.99 shipping & handling for DUO & MAX Replacements*).  

Please Note:

If a product is defective and breaks within 30 days of purchase, we will waive the shipping and handling fee. Proof of purchase is also required. Upload your receipt for approval.

The guarantee is for a one time replacement for the original purchase of your product, not to be used continuously on an item that has already been replaced.

Shipping & Handling will increase for international shipments.

*Replacement shipping & handling fees are subject to change without notice. 


Customer Reviews

Based on 23 reviews
Darien Cac
Fast Replacement and Easy

I cannot believd how easy it is to submit a claim and received the replacement.

Tracy Goss

The agent I spoke with was very knowledgeable and helpful. I am very pleased with their customer service.

James Williams
Great customer service!

I unfortunately have had to reputable mine a few times due to the case cracking where the finger swivel goes, but everytime it has happened yet only ask for a picture of it broken and send out a new one.

Pam Stukel

OnixDUO Product Replacement

Danielle Scott
They stand by their guarantee!!!

My daughter had the two card holder wallet and the ring started coming loose, we filed a claim, send them a video of it wiggling where it shouldn’t, and they replaced it within two days! Very pleased with their customer service

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